Returns & Refunds Policy

Last updated: 8 October 2026

We want you to be happy with your purchase from We Sell Retro. This policy explains returns and refunds for purchases made through wesellretro.com. It does not limit your statutory consumer rights.

Contact us

We Sell Retro is operated by Ricky Bryans, sole trader, trading as We Sell Retro.

Email: support@wesellretro.com
Business address: 10 Whinchat Gardens, Leighton Buzzard, LU7 4DJ
Return address: 10 Whinchat Gardens, Leighton Buzzard, LU7 4DJ

Please include your order number when contacting us. You do not need a particular form or our permission to exercise your legal right to cancel.

Changing your mind

For most online purchases, you can cancel without giving a reason from the time you place your order until 14 days after the day you receive your goods.

Where an order contains several goods delivered separately, the cancellation period generally ends 14 days after the day you receive the last item.

Tell us clearly that you wish to cancel by email or post within this period. You can use the optional cancellation form below.

After notifying us, send the goods back without undue delay and within 14 days.

If you cancel before dispatch, we will stop the order where possible. If it has already been dispatched, you can return it under this policy.

Returning your goods

You pay the direct return postage cost for a change-of-mind return.

Pack goods securely and include the supplied accessories and contents. We recommend obtaining proof of postage; a tracked service is optional.

You may inspect goods as you would reasonably be able to in a shop. We may make a deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. We do not charge a restocking fee.

Original packaging is helpful, particularly for collectible items, but missing packaging does not automatically remove your cancellation rights. Damage to collectible packaging may affect value and any lawful deduction.

Refunds for cancellations

For cancellation of a whole order, we refund the goods and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, we do not have to refund the additional amount.

For a partial return, any delivery refund will depend on the delivery charge attributable to the returned goods and applicable law.

We refund using your original payment method unless you expressly agree otherwise, without a refund fee.

For returned goods, we refund without undue delay and within 14 days of receiving them back or receiving evidence that you sent them back, whichever is earlier. We may withhold the refund until one of those events occurs.

Where no goods were supplied, we refund within 14 days of being told that you are cancelling. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrectly described goods

Contact us if goods arrive damaged, are faulty, do not match their description or are the wrong item. Photographs can help us resolve the issue but are not a condition of your statutory rights.

Goods must be as described, fit for purpose and of satisfactory quality, taking account of matters such as their age, price and disclosed condition.

You normally have a 30-day short-term right to reject goods that do not meet these requirements. After that, repair, replacement, a price reduction or a refund may be available depending on the circumstances. Your rights do not automatically end after 30 days.

We cover reasonable return postage for goods that are faulty, incorrectly supplied or otherwise do not meet your statutory rights. Contact us so we can arrange a suitable return method.

Vintage and pre-owned items

Our range includes vintage and pre-owned products. Please read each description and review the photographs for disclosed wear, faults and included contents.

Clearly disclosed condition features do not, by themselves, make an item faulty. However, describing an item as vintage, pre-owned, untested or sold for parts does not remove your statutory rights or excuse an inaccurate description.

Exceptions to change-of-mind cancellation

Where applicable, the statutory cancellation right does not cover:

• Goods made to your specifications or clearly personalised.
• Sealed audio recordings, video recordings or computer software—including qualifying sealed video games—once unsealed after delivery.
• Sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

These exceptions do not remove your rights where goods are faulty or incorrectly described.

We do not apply a blanket “no returns” rule to collectibles, trading cards, sale items or pre-owned goods. Handling or opening goods may affect their value and any lawful deduction.

Missing deliveries

Contact us if your order has not arrived. We will investigate with the carrier. Goods remain our responsibility until you, or someone you nominate, receives them, except where the law provides otherwise.

Purchases through marketplaces

Purchases made through eBay, Whatnot or another marketplace also follow that platform’s applicable processes and buyer protections. This website policy does not override those protections or your statutory rights.

Optional cancellation form

Complete and send this form only if you wish to cancel. A clear email or letter is also sufficient.